Development updates, insights, and behind-the-scenes from the Jetson team.
Jetson · 5 min read · FeaturesConnect Claude Desktop, Claude Code, or any MCP client to query your customer feedback, update statuses, and create tracking issues — all through natural conversation.
Read post Jetson · 3 min read · DevlogsMantle CRM integration, GitLab two-way sync, Slack feedback input, MCP server, bulk actions, and a redesigned onboarding flow.
Jetson · 7 min read · InsightsGitHub Copilot, Devin, and Claude Code can write great fixes — if they know what to fix. The bottleneck isn't the code. It's the issue quality. Your support inbox has the specs they need.
Jetson · 7 min read · InsightsSlack messages, Canny upvotes, and NPS surveys all have their place. But if you want to know what's actually broken in your product, your support inbox is the best source of truth you have.
Jetson · 8 min read · InsightsSupport teams know what's broken. Engineering teams need specs and context. For twenty years, nothing connected them. Here's why that gap exists and what it costs.
Jetson · 5 min read · FeaturesConnect your Intercom workspace to automatically classify conversations into bugs, feature requests, and noise. Real-time webhooks, historical imports, and Help Center integration.
Jetson · 3 min read · DevlogsIntercom integration, free audit tool, customer quotes in work items, tiered pricing launch, and work item improvements.
Jetson · 5 min read · FeaturesBug reports and feature requests now show the actual customer message inline, with keyword highlighting and smart excerpts that surface the most relevant part of each conversation.
Jetson · 5 min read · FeaturesConnect Help Scout or Intercom and get a free analysis of your last 50 conversations. See hidden bugs, feature requests, and patterns in two minutes — no account required.
Jetson · 3 min read · DevlogsChatbot UI, Linear and Intercom integrations, smart Slack notifications, free audit tool proposal, and tiered pricing strategy.
Jetson · 3 min read · DevlogsDashboard redesign, workflow tabs with drag-and-drop, merge duplicates, threshold settings, and Help Scout sidebar app.
Jetson · 2 min read · DevlogsNew 7-step onboarding, team invites, homepage refresh, and an upgraded conveyor belt visualization.
Jetson · 2 min read · DevlogsDesign refresh, improved onboarding with live demo, chat bubble messages, date-based imports, and faster search.
Jetson · 4 min read · DevlogsBuilding a company where life comes first. Plus mailbox-centric billing architecture, tab-based status UX, and duplicate detection.
Jetson · 2 min read · DevlogsStreamlining Jetson's MVP before conducting first-user testing, focusing on what matters most.
Jetson · 3 min read · DevlogsHow we're designing Jetson's navigation architecture for users managing multiple SaaS products.
Jetson · 2 min read · DevlogsJetson's first development update covering MVP scope decisions and building the core classification pipeline.