Blog / Features

Jetson Now Has an MCP Server

· by Jetson Jetson · 5 min read · Features

Jetson automatically finds bugs and feature requests hiding in your support inbox.

Try it free

We shipped an MCP server for Jetson. You can connect Claude Desktop, Claude Code, or any AI assistant that supports the Model Context Protocol, and talk to your customer feedback data directly.

No dashboards. No tab switching. Just ask.

What you can do

Once connected, your AI assistant has access to eight tools:

Read tools — search bugs and feature requests, view patterns, read original support conversations, check recent activity, list your mailboxes.

Write tools — update work item statuses, submit new messages to mailboxes, create tracking issues on GitHub, GitLab, or Linear.

Why this matters

The pattern we kept seeing: someone’s in Claude Code working on a fix, and they want to know “has anyone else reported this?” or “what exactly did the customer say?” They’d switch to Jetson, search, find the work item, read the conversation, switch back.

Now that’s just a question. “Search for bugs related to the checkout flow.” Claude queries Jetson, shows the results, and you keep working.

The write tools close the loop. Found a bug while reviewing code? Submit it directly to your Jetson mailbox. Fixed something? Mark it resolved — and Jetson automatically syncs that status to GitHub, GitLab, Linear, and Slack.

How to connect

Claude Desktop

Open Settings > MCP Servers > Add, and enter:

https://jetson.help/mcp

Claude opens your browser, you authorize, done.

Claude Code

One command:

claude mcp add jetson --transport http https://jetson.help/mcp

Other MCP clients

Any client that supports the MCP spec can connect. Jetson implements OAuth 2.0 with PKCE and Dynamic Client Registration, so most clients will handle the auth flow automatically.

What it looks like in practice

Morning triage

“What bugs came in this week to Recipe Kit?”

Your assistant checks recent activity across your mailboxes, surfaces new patterns, and flags anything that’s spiking — without you opening a single browser tab.

Investigating a bug

“Show me the customer conversations about the priority display issue.”

Pull up the original support threads behind a work item. See exactly what customers said, in context, while you’re looking at the code.

Closing the loop

“Mark the checkout timeout bug as resolved. Create a GitHub issue for the session handling bugs that are still open.”

Update statuses and push work items to your issue tracker in one go. The status change syncs everywhere — GitHub, GitLab, Linear, Slack.

Security

Jetson’s MCP server uses OAuth 2.0 with PKCE. Every connection goes through an authorization screen where you see exactly what permissions you’re granting. Tokens are scoped to your organization, expire after 30 days, and can be revoked from Settings at any time.

Your AI assistant can only see data belonging to your organization. No cross-tenant access, no shared tokens.

Try it

If you’re on any Jetson plan, the MCP server is live right now at https://jetson.help/mcp. Connect your AI assistant and start querying your customer feedback.

Full setup instructions are in our MCP Integration docs.