The best product roadmap is hiding in your support inbox.
Jetson analyzes your support tickets, groups related reports to surface what matters most, and generates engineering tickets with customer, revenue, and code context.
From support ticket to shipped fix
Jetson reads every support conversation, extracts what matters, and creates ready-to-ship issues for your engineering team.
Every conversation, understood
Jetson reads every conversation from Help Scout, Zendesk, or Intercom as it comes in. Bug, feature request, or a question your docs should answer? It highlights the key details and splits multi-issue messages into separate items.
- Bugs, features, and questions sorted automatically
- Learns your product terminology over time
"Checkout just spins forever on Safari..."
— Monica H. · 1 of 12 reports
Grouped and ranked by impact
Twelve customers report the same checkout bug in different words. Jetson knows it's one problem. Duplicates get merged, related issues get grouped, and you set the rules for what counts as high, medium, or low priority.
- Same issue, different words, merged automatically
- Custom priority levels tailored to your team
Patterns you'd never spot manually
Jetson clusters similar issues into patterns and tracks them over time. See which bugs are trending, which feature requests keep coming back, and what's been steady for weeks. Spot problems before they blow up.
- Similar issues clustered into patterns automatically
- Sparklines show what's trending up or holding steady
Mobile login button unresponsive on iOS Safari
14 iOS users unable to log in since this morning. Mobile Safari touch events not firing on the login button, blocking all mobile authentication.
"I tap the login button on my iPhone and nothing happens. Tried Safari and Chrome — same thing."
— Monica Hall
"Works fine on desktop but the button is completely dead on mobile Safari. Started after last week's update."
— Dinesh Chugtai
Suspected touch event regression. Mobile Safari requires explicit touchend listener.
src/components/LoginButton.tsxsrc/lib/auth/session.tsShip to GitHub, GitLab, or Linear
When you're ready to act, Jetson drafts the issue for you. What customers actually said, which files are likely involved, and clear acceptance criteria. Hand it to a developer or point your coding agent at it.
- Real customer quotes, not summaries
- Relevant code files and acceptance criteria included
Works with your tools
Sits between support and product. No new processes. No training.
Support Platforms
In Consideration
Issue Tracking
In Consideration
CRM
MantleIn Consideration
More integrations coming soon.
Simple, transparent pricing
The bugs hiding in your inbox are already costing you more than this.
Starter
For small teams and solo founders
Pro
For growing product teams
Enterprise
For large organizations
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Your customers already told you what to build.
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