Privacy Policy

Overview

At Jetson ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support analysis platform.

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. This policy applies to all users of our service worldwide.

Information We Collect

Personal Information

• • Account Information: Name, email address, company name
• • Authentication Data: HelpScout account credentials (OAuth tokens)
• • Billing Information: Payment details processed by Stripe (we don't store card numbers)
• • Communication Data: Support emails, feedback, and correspondence

Business Data

• • HelpScout Conversations: Customer support tickets and conversations
• • Analysis Results: Automated classifications and insights
• • Usage Analytics: Feature usage, session data, performance metrics
• • Integration Data: GitHub repositories, issue tracking data

Technical Information

• • Log Data: IP addresses, browser type, device information
• • Cookies: Session management, preferences, analytics cookies
• • Performance Data: API response times, error logs, system health

How We Use Your Information

Service Provision

• • Process and analyze your customer support conversations
• • Generate insights, classifications, and recommendations
• • Provide dashboard analytics and reporting features
• • Enable integrations with third-party services (GitHub, etc.)

Communication & Support

• • Send service-related notifications and updates
• • Provide customer support and technical assistance
• • Send optional product updates and feature announcements

Legal Basis for Processing (GDPR)

• • Contract Performance: Processing necessary to provide our services
• • Legitimate Interest: Improving our service, security, analytics
• • Consent: Marketing communications, non-essential cookies
• • Legal Obligation: Compliance with applicable laws

Data Sharing & Third Parties

We do not sell your personal data. We only share information in the following circumstances:

Service Providers

• • OpenAI: Processing of conversation data (no training use)
• • Stripe: Payment processing and billing
• • Cloud Infrastructure: Data hosting and storage
• • Analytics: Service performance and usage analytics

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

Data Security

• • Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• • Access Controls: Strict access controls and authentication
• • Regular Audits: Security reviews and vulnerability assessments
• • Data Minimization: We only collect necessary data
• • Secure Infrastructure: Enterprise-grade cloud security

Your Privacy Rights

Under GDPR and other privacy laws, you have the following rights:

Data Retention

• • Account Data: Retained while your account is active
• • Business Data: Retained for service provision, deleted upon request
• • Legal Requirements: Some data retained for legal/tax obligations
• • Deleted Accounts: Data anonymized or deleted within 30 days

International Data Transfers

Your data may be processed in countries outside the European Economic Area. We ensure adequate protection through Standard Contractual Clauses, adequacy decisions, or other approved mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use constitutes acceptance of the updated policy.

Contact Information