Canny collects feedback. Jetson closes the loop.
Canny gives customers a portal to vote on ideas. Jetson reads your support conversations and generates bug reports and feature requests that a developer — or an AI agent — can pick up and fix. Customer quotes, reproduction context, and suggested code files included.
Why teams switch from Canny
Feedback sits in a portal. Nothing happens. Canny collects votes, but someone still has to read every item, decide what's a bug vs. a feature request, write up a ticket, and get it to engineering. Jetson does that automatically — from support conversation to GitHub issue in seconds.
Bugs don't belong on voting boards. Canny is built for "what should we build next?" But when a customer reports a broken checkout flow, that's not a vote — it's a bug. Jetson separates bugs from feature requests so engineering gets actionable reports, not popularity contests.
Work items that engineers can actually use. Canny links feedback to existing GitHub issues. Jetson creates new issues with customer quotes, reproduction steps, and AI-suggested code files. An engineer — or a coding agent — can pick up the issue and start fixing.
Your customers already email support. Canny requires customers to visit a separate portal, write posts, and vote. Most never will. Jetson analyzes the conversations you're already having — zero extra effort for your customers.
Jetson vs Canny
Different approaches to product feedback
| Feature | Jetson | Canny |
|---|---|---|
| Approach | Automatic support analysis | Customer voting portal |
| Customer effort | Zero - just email support | Must use separate portal |
| Auto Classification | Bug vs feature vs noise | Autopilot (extra credits) |
| Help Scout | Native integration | Native integration |
| Intercom | Native integration | Native integration |
| GitHub | Creates issues with code context | Links to existing issues |
| Linear | Native integration | Native integration |
| Public Portal | Not our focus | Core feature |
| Voting Boards | Not our focus | Core feature |
| Pricing | $49/mo + $0.25/conv overage | From $19/mo, per tracked user |
How Jetson closes the loop
From conversation to work item
A customer emails about a broken feature. Jetson classifies it as a bug, extracts reproduction context, suggests relevant code files, and creates a GitHub or Linear issue — ready for a developer to pick up.
Bug reports that actually help
Every issue includes customer quotes with links back to the original conversation, how many customers are affected, and AI-suggested code files. An engineer or a coding agent can start working immediately.
No portal in between
Canny funnels everything through a voting portal before it reaches engineering. Jetson sends classified issues straight to GitHub or Linear. Customer reports a bug at 2pm, engineering sees it at 2:01pm.
Bugs and features, separated
Canny treats everything as a feature request on a voting board. Jetson classifies each conversation as bug, feature, or noise. Bugs get triaged to engineering. Features get prioritized by customer count. Noise gets filtered out.
Jetson is a better fit if you...
- Want bug reports that engineering can act on immediately
- Need issues created in GitHub or Linear with full context
- Want bugs separated from feature requests automatically
- Get most customer feedback through support conversations
- Don't want to manage another portal
Canny is better if you...
- - Need public feedback portals
- - Want customer voting on features
- - Want feature discovery and roadmapping
- - Don't need engineering-focused workflows
Frequently Asked Questions
Skip the portal. Get the insights.
Your customers are already emailing support. Jetson turns those conversations into bugs and features automatically.