Why support conversations matter, the gap between support and engineering, and lessons from analyzing thousands of customer tickets.
Jetson · 7 min read · InsightsGitHub Copilot, Devin, and Claude Code can write great fixes — if they know what to fix. The bottleneck isn't the code. It's the issue quality. Your support inbox has the specs they need.
Jetson · 7 min read · InsightsSlack messages, Canny upvotes, and NPS surveys all have their place. But if you want to know what's actually broken in your product, your support inbox is the best source of truth you have.
Jetson · 8 min read · InsightsSupport teams know what's broken. Engineering teams need specs and context. For twenty years, nothing connected them. Here's why that gap exists and what it costs.