| 7 min read Insights
Coding Agents Need Better Inputs
GitHub Copilot, Devin, and Claude Code can write great fixes — if they know what to fix. The bottleneck isn't the code. It's the issue quality. Your support inbox has the specs they need.
Insights
Why support conversations matter, the gap between support and engineering, and lessons from analyzing thousands of customer tickets.
| 7 min read Insights
Why Support Conversations Are the Highest-Signal Feedback You Have
Slack messages, Canny upvotes, and NPS surveys all have their place. But if you want to know what's actually broken in your product, your support inbox is the best source of truth you have.
| 8 min read Insights
The Support-to-Engineering Gap: Why No Tool Owned This Until Now
Support teams know what's broken. Engineering teams need specs and context. For twenty years, nothing connected them. Here's why that gap exists and what it costs.