Jetson for Support Teams
Turn Support Tickets Into Product Intelligence
Your team already knows what customers want. Jetson makes that knowledge actionable—automatically classifying every conversation and surfacing what matters most.
The Problem
Support teams handle hundreds of tickets but struggle to get product teams to act on what they learn.
Insights disappear when tickets close
You know exactly what frustrates customers, but that knowledge stays locked in closed tickets. Product never sees the patterns you see every day.
Manual tagging is inconsistent
Different agents tag issues differently. There's no shared language between support and product for what counts as a bug versus a feature request.
No way to show impact
When you escalate issues, you can't prove how many customers are affected. Product decisions get made without the full picture.
How Jetson Helps
Jetson automatically captures and organizes the insights your team already has.
1. Automatic Classification
Every conversation is classified as bug, feature, or noise. No manual tagging required. Works with Help Scout, Intercom, and Zendesk.
Your agents don't need to change how they work. Jetson reads conversations in the background and categorizes them automatically.
2. Customer Count by Issue
See exactly how many customers reported each bug or requested each feature. Data that product teams trust.
When you escalate an issue to product, you can say "23 customers reported this bug" instead of "a few customers mentioned this." Impact becomes measurable, not anecdotal.
3. Direct to Engineering
Create GitHub or Linear issues with customer quotes and context. No more lost-in-translation.
Checkout fails on Safari browsers
src/checkout/SafariPayment.ts 94%src/lib/browserDetect.ts 87%Issues include the original customer quotes, how many customers are affected, and links back to the support conversations. Engineering gets full context without having to dig through tickets.
What Changes for Your Team
Stop manually tagging tickets
Agents focus on helping customers, not on categorization. Jetson handles the classification automatically.
Prove customer impact with data
When you escalate issues, you have customer counts to back you up. Product can't ignore data.
Bridge the gap to product and engineering
Invite product team members to your Jetson workspace. Everyone sees the same prioritized list of bugs and features, ranked by customer count. No more misalignment.
Common Workflows
Escalate critical bugs
Show product exactly how many customers are affected. No more "I think this is important."
Build cases for features
Track frequently requested features and surface them when customer count reaches a threshold.
Track trends over time
See if issues are increasing or decreasing. Spot emerging problems early.
Prove impact with data
When you escalate issues, you have customer counts to back you up. Product can't ignore data.
Frequently Asked Questions
How does Jetson integrate with my support inbox?
Jetson connects to Help Scout, Intercom, and Zendesk via OAuth. Conversations are analyzed automatically as they come in—no changes to how your team works.
Does Jetson work with GitHub and Linear?
Yes. Create issues directly in GitHub or Linear with customer quotes and context. Invite product team members to your Jetson workspace to see the same prioritized list of bugs and features, ranked by customer count.
Getting Started
Connect Help Scout, Intercom, or Zendesk and Jetson starts analyzing conversations immediately. Your team doesn't need to change anything about how they work.
Link GitHub or Linear to create issues with one click. Setup takes about 30 seconds.
Make your support knowledge count
Connect Help Scout, Intercom, or Zendesk and start surfacing product insights in minutes.