Frequently Asked Questions

Jetson reads your support conversations and turns them into bug reports and feature requests that engineering can act on. Connect your Help Scout, Intercom, or Zendesk inbox and Jetson automatically classifies every conversation — then creates work items in GitHub or Linear with customer quotes, reproduction context, and suggested code files.

Jetson reads each support conversation and classifies it as a bug report, feature request, or noise. Similar issues get grouped together so you can see how many customers are affected. Each classification includes the customer's own words and links back to the original conversation.

Every bug report and feature request Jetson creates includes: customer quotes from the original conversations, how many customers reported the same issue, reproduction context, and AI-suggested code files. The issues are detailed enough that a developer — or a coding agent — can pick them up and start working.

For support inboxes: Help Scout, Intercom, and Zendesk. For issue tracking: GitHub and Linear. Jetson connects to your inbox and automatically analyzes incoming conversations, then sends classified bugs and features to your engineering tools.

About 30 seconds. Connect your support inbox with a few clicks, connect GitHub or Linear, and Jetson starts analyzing conversations immediately. No configuration, no training, no tagging taxonomy to set up.

Yes. All data is encrypted in transit and at rest (AES-256). Your conversations are processed securely on our infrastructure and never shared with third parties. We comply with GDPR and standard privacy regulations.

You get a warning at 80% usage. At 100%, you can enable overages at $0.25 per additional conversation, upgrade to Pro for more capacity, or wait until your next billing period. You stay in control — nothing happens automatically.

Starter is $49/month for 2 mailboxes and 300 conversations. Pro is $149/month for 5 mailboxes and 2,500 conversations. Both plans include unlimited team members, all features, and GitHub/Linear integration. See our pricing page for full details.

Yes. We offer a 14-day free trial and a money-back guarantee. Connect your inbox, see Jetson work with your actual support data, and decide if it helps. If not, we refund you — no questions asked.