Jetson for Engineering Teams
Fix Bugs With Full Customer Context
Every bug comes with customer quotes, reproduction context, and impact data. Spend time fixing, not investigating.
The Problem
Engineers get bug reports that lack context, making them hard to reproduce and prioritize.
Bug reports lack reproduction steps
You get "it's broken" without knowing what the customer actually did. Hours wasted trying to reproduce issues.
No way to gauge severity
Is this one angry customer or a widespread problem? Without customer count, you can't prioritize effectively.
Context lost in translation
By the time a bug reaches you, it's been summarized and rewritten. The original customer words—and clues—are gone.
How Jetson Helps
Jetson gives you the context you need to fix bugs faster.
1. Customer Quotes Included
Every GitHub or Linear issue includes the actual words customers used. See exactly what they experienced.
Checkout fails on Safari browsers
src/checkout/SafariPayment.ts 94%src/lib/browserDetect.ts 87%Instead of "login button doesn't work," you get the customer's exact description: "When I click the login button on Safari, nothing happens. I see the spinner for a second, then it disappears."
More context means faster reproduction and better fixes.
2. Impact Data Upfront
Know how many customers are affected before you start. Prioritize the bugs that matter most.
Every issue shows how many customers reported it. "23 customers affected" tells you this is worth fixing now, not later.
3. One-Click to GitHub or Linear
Issues created directly in your repo. No copy-paste, no lost context, no middleman.
Support or product teams can create issues with one click. You get a properly formatted GitHub or Linear issue with all the context, ready to work on.
What Changes for Your Team
Reproduce bugs faster
Customer quotes give you reproduction steps you wouldn't have otherwise. Less time investigating, more time fixing.
Prioritize by actual customer impact
See how many customers are affected. Work on bugs that matter, not just the ones that got escalated loudest.
Skip the back-and-forth with support
All the context is in the issue. No need to ping support for clarification or dig through ticket systems.
Common Workflows
Triage bugs confidently
Customer count tells you severity. Quotes tell you complexity. Prioritize with data, not guesswork.
Understand edge cases
Customer descriptions reveal edge cases and unusual usage patterns you wouldn't think to test.
Track related reports
See every conversation where customers reported the same bug. Understand the full scope of the issue.
Close the loop
When you fix a bug, support can notify affected customers. Everyone knows the issue is resolved.
Frequently Asked Questions
Does Jetson work with GitHub and Linear?
Yes. Create issues in GitHub or Linear with full customer context and quotes. Choose your preferred issue tracker.
Can I see all customer reports for a bug?
Absolutely. Click into any bug to see every conversation where customers reported it, with links back to the original ticket in Zendesk, Help Scout, or Intercom.
What support tools does Jetson integrate with?
Jetson works with Zendesk, Help Scout, and Intercom. Conversations are analyzed within minutes of arriving. Critical bugs show up fast.
Getting Started
Your support or product team connects Zendesk, Help Scout, or Intercom to Jetson. Link GitHub or Linear.
When bugs are identified, they can create issues with one click. You get issues with full customer context, ready to work on. Setup takes about 30 seconds.
Get bugs with the context you need
Connect Zendesk, Help Scout, or Intercom. Link GitHub or Linear. Start receiving better bug reports.