Help Scout to Linear, classified before it lands
Jetson reads your Help Scout conversations, decides which are bugs or features, and files Linear issues with customer quotes, reproduction context, and suggested code files. Linear's Customer Requests is a manual surface — Jetson fills it in for you.
How it works
Connect Help Scout
Connect with Help Scout OAuth. Read-only — Jetson never modifies your conversations or replies to customers.
Jetson classifies every conversation
Bugs, feature requests, and noise separated automatically. Deduplicated against open issues, priority inferred from signals like affected-customer count and plan tier.
Linear issues land in Triage
Issues land in Triage (or Backlog) by default — never directly into your active cycle. Your sprint stays yours; engineering reviews what came in on their own schedule.
What an auto-created Linear issue looks like
Title
Export button fails with 500 on large dashboards
Verbatim customer quote
"I clicked Export as CSV and got a 500 error. Tried twice — same result. We need this for our investor meeting tomorrow."
Affected customers
4 reporters · combined MRR $8.4k
Suggested files
src/routes/api/export/+server.ts src/lib/exporters/csv.tsBack-link to Help Scout
Original mailbox conversation with full customer context
It reads like an issue your best support lead would have filed — except they never had to.
Why not just use Zapier?
Zapier is plumbing. Jetson is triage. They solve different problems.
Zapier Zap
- Fires on every new conversation — your issue tracker fills with noise
- No classification — password resets and how-to questions become issues
- No deduplication — five reports of the same bug become five issues
- Raw message body pasted into issue — engineers decode on their own
- Breaks quietly when schemas change; you debug in Zap history
Jetson
- Classifies first — only real bugs and feature requests reach Linear
- Deduplicates against open issues — one issue, N linked customers
- Structured body: quotes, affected-customer count, suggested files, back-links
- Linear-native integration — OAuth workspace install, not brittle tokens
- Priority inferred from conversation signals, not pushed into your cycle
Built for Help Scout + Linear specifically
Lands in Triage, never in your active cycle
Auto-created issues default to Linear's Triage workflow state (or Backlog if you prefer). They never drop into your current cycle uninvited — engineering reviews what came in on their own cadence.
Maps Help Scout tags to Linear labels
If you already tag conversations `bug`, `billing`, or `enterprise` in Help Scout, Jetson maps those to Linear labels automatically. Your existing taxonomy travels with the issue.
Per-mailbox routing to the right team
support@ conversations route to your Engineering team; feedback@ to Product; billing@ to Ops. Route by mailbox, by classification, or both.
Frequently asked questions
Other integrations
Help Scout to GitHub
Turn Help Scout conversations into GitHub issues automatically. Customer quotes, reproduction context, and suggested code files — no Zapier rules to maintain.
Intercom to Linear — Linear's integration links
Turn Intercom conversations into Linear issues automatically — including Fin-handled threads. Classified, deduplicated, and engineering-ready. Not Zapier, not Linear's manual Customer Requests.
Intercom to GitHub
Turn Intercom conversations into GitHub issues automatically — including Fin-handled threads. Customer quotes, reproduction context, and suggested code files. No Zapier rules to maintain.
Stop copy-pasting support tickets into Linear
Connect Help Scout and Linear in under two minutes. Jetson handles the triage.