Help Scout to GitHub, without the Zapier duct tape
Jetson reads your Help Scout conversations, classifies each as bug or feature, and files a GitHub issue with customer quotes, reproduction context, and suggested code files. No rules, no manual triage — and it's a GitHub App, not a personal access token.
How it works
Connect Help Scout
Connect with Help Scout OAuth. Read-only — Jetson never modifies your conversations or replies to customers.
Jetson classifies every conversation
Bugs, feature requests, and noise separated automatically. Deduplicated against open issues, priority inferred from signals like affected-customer count and plan tier.
GitHub issues land in Backlog
Works with private repos and GitHub Enterprise Server. Respects your existing issue templates and labels — auto-created issues look native, not imported.
What an auto-created GitHub issue looks like
Title
Export button fails with 500 on large dashboards
Verbatim customer quote
"I clicked Export as CSV and got a 500 error. Tried twice — same result. We need this for our investor meeting tomorrow."
Affected customers
4 reporters · combined MRR $8.4k
Suggested files
src/routes/api/export/+server.ts src/lib/exporters/csv.tsBack-link to Help Scout
Original mailbox conversation with full customer context
It reads like an issue your best support lead would have filed — except they never had to.
Why not just use Zapier?
Zapier is plumbing. Jetson is triage. They solve different problems.
Zapier Zap
- Fires on every new conversation — your issue tracker fills with noise
- No classification — password resets and how-to questions become issues
- No deduplication — five reports of the same bug become five issues
- Raw message body pasted into issue — engineers decode on their own
- Breaks quietly when schemas change; you debug in Zap history
Jetson
- Classifies first — only real bugs and feature requests reach GitHub
- Deduplicates against open issues — one issue, N linked customers
- Structured body: quotes, affected-customer count, suggested files, back-links
- GitHub-native integration — GitHub App, not brittle tokens
- Priority inferred from conversation signals, not pushed into your cycle
Built for Help Scout + GitHub specifically
GitHub App, not a personal access token
Install Jetson as a proper GitHub App with fine-grained per-repo permissions. Org admins can approve it once. It doesn't break when Sarah leaves, and you see it clearly under Settings → Installed GitHub Apps.
Respects your issue templates and labels
If you have `.github/ISSUE_TEMPLATE/bug_report.yml`, Jetson files into it. Auto-created issues look exactly like ones filed by your team — same labels, same structure — not obvious Zapier imports.
Works with GitHub Enterprise Server
Self-hosted GitHub Enterprise Server is supported. Private repos, SSO, and GHES deployments are first-class, not an afterthought.
Frequently asked questions
Other integrations
Help Scout to Linear
Turn Help Scout conversations into Linear issues automatically. Classified, deduplicated, and engineering-ready — with customer quotes and reproduction context. Not Zapier, not Linear's manual Customer Requests.
Intercom to Linear — Linear's integration links
Turn Intercom conversations into Linear issues automatically — including Fin-handled threads. Classified, deduplicated, and engineering-ready. Not Zapier, not Linear's manual Customer Requests.
Intercom to GitHub
Turn Intercom conversations into GitHub issues automatically — including Fin-handled threads. Customer quotes, reproduction context, and suggested code files. No Zapier rules to maintain.
Stop copy-pasting support tickets into GitHub
Connect Help Scout and GitHub in under two minutes. Jetson handles the triage.