What quotes are included in GitHub issues?

Jetson extracts the most relevant customer statements from Help Scout, Intercom, or Zendesk that describe the problem or request. These are the actual words customers used, with links back to the original conversation.

Does this work with Linear and GitHub?

Yes. Before creating a GitHub or Linear issue, you can edit the title, description, and included quotes to add context or adjust phrasing. Works with both issue trackers.

Are customer names included?

Yes, customer names are included by default in issues. Issues also include links to the original Help Scout, Intercom, or Zendesk conversations for team members who need full context.

How many quotes are included per issue?

When multiple customers report the same issue, Jetson includes representative quotes from several conversations. This gives engineers a sense of how different customers experience the problem.

Customer Quotes in Every Issue

Engineers shouldn't have to guess what customers meant. Every GitHub and Linear issue includes the actual words customers used from Help Scout, Intercom, or Zendesk—direct quotes with links to original conversations.

acme/app #234

Export button not working on dashboard

"When I click export, nothing happens. I've tried multiple browsers."

— Customer, 3 reports

3 linked conversations

The Problem

Bug reports lose context. By the time an issue reaches engineering, it's been summarized, reworded, and stripped of the original customer language. The nuance that helps you understand and fix the problem is gone.

Engineers ask "what did the customer actually say?" Without the original words, developers waste time asking for clarification or making assumptions about what customers meant.

Support context doesn't travel. Great quotes exist in support tickets, but they're not connected to engineering issues. The people fixing bugs never see the best descriptions of the problem.

How Customer Quotes Work

Analyze Conversations

Jetson reads every Help Scout, Zendesk, or Intercom conversation and extracts the key problem descriptions.

Extract Best Quotes

The most descriptive customer statements are identified and preserved.

Group Related Issues

When multiple customers report the same problem, their quotes are grouped together.

Include in Issues

One click creates a GitHub or Linear issue with quotes and conversation links.

Why Customer Quotes Matter

Original Language

See exactly how customers describe the problem. No interpretation, no summarization, no game of telephone.

Linked Conversations

Every quote links back to the original Help Scout conversation. Need more context? One click away.

Multiple Perspectives

When several customers report the same issue, see quotes from each. Understand how different users experience the problem.

Ready for GitHub

Issues are created with quotes formatted and ready. No copy-paste from support tickets.

Works With

GitHub Integration

Create issues with quotes and context directly in your repository.

Duplicate Detection

Quotes from multiple customers are grouped when they report the same issue.

Frequently Asked Questions

Engineers who guess what customers meant build the wrong fix.

Every GitHub and Linear issue with real customer quotes from Help Scout, Zendesk, or Intercom. Better context, faster fixes.

Money-back guarantee

Setup in 30 seconds