Automatic Classification
Every hour your team spends sorting tickets is an hour they're not shipping. Jetson classifies every Help Scout, Zendesk, and Intercom conversation instantly — bug, feature, or noise — so your team jumps straight to building.
Mobile login button unresponsive on iOS
Three customers can't log in on iOS — button unresponsive on tap. Desktop works fine.
LoginButton.svelte 92%auth/session.ts 87%The Problem
Manual triage wastes engineering time. Product managers spend hours each week reading through support tickets, trying to figure out which ones represent bugs, which are feature requests, and which are just noise. That's time not spent building.
Critical bugs get buried. When you're reading hundreds of tickets, it's easy to miss the one critical issue that's blocking your biggest customer. By the time you find it, you've lost trust.
Classification is inconsistent. Different team members categorize the same issues differently. There's no shared understanding of what counts as a bug versus a feature request, leading to duplicated work and missed patterns.
How Automatic Classification Works
Connect Your Support Tools
Link Help Scout, Zendesk, or Intercom. Jetson reads every conversation from your inbox automatically.
Jetson Analyzes Content
Jetson analyzes context, tone, and content to understand what customers are really saying.
Classifies Automatically
Each conversation is classified as Bug, Feature Request, Documentation Gap, or Other.
Act on What Matters
Review results in your dashboard, then ship to GitHub or Linear with one click.
Why Teams Use Automatic Classification
Save Five or More Hours a Week
Stop reading every ticket. Let Jetson handle the sorting so your team can focus on building.
Never Miss Critical Bugs
Important issues are surfaced immediately. No more digging through noise to find what matters.
Consistent Classification
Same criteria applied to every ticket. No more variations between team members.
Instant Results
Conversations are classified within minutes of arriving in your inbox. No waiting.
Frequently Asked Questions
Every ticket your team reads manually is time they'll never get back.
Connect Help Scout, Zendesk, or Intercom. Jetson handles the sorting — your team gets to building.