Refund & Cancellation Policy

Overview

At Jetson, we want you to be completely satisfied with our customer support analysis platform. This Refund and Cancellation Policy outlines our commitment to fair and transparent billing practices, including our money-back guarantee and cancellation procedures.

30-Day Money-Back Guarantee

Eligibility Requirements

• • Refund request must be made within 30 days of your initial subscription
• • Applies to first-time subscribers only (new accounts)
• • Account must not have violated our Terms of Service or Acceptable Use Policy
• • Valid for both monthly and annual subscription plans

What's Covered

• • Full refund of subscription fees paid within the 30-day period
• • No questions asked - we respect your decision
• • Processing fees and third-party charges (if any) are also refunded
• • Refund processed to original payment method within 5-10 business days

Subscription Cancellation

How to Cancel

Cancellation Terms

• • Immediate Effect: You can cancel at any time, effective at the end of your current billing period
• • No Early Termination Fees: We never charge fees for cancelling your subscription
• • Continued Access: You retain full access to your account until your paid period expires
• • Data Retention: Your data is preserved for 90 days after cancellation for easy reactivation

Refund Scenarios

Refund Process

How to Request a Refund

1. 1. Submit Request: Email [email protected] with your account details
2. 2. Include Information: Account email, reason for refund, and payment reference
3. 3. Review Process: We'll review your request within 2 business days
4. 4. Approval Notification: You'll receive confirmation if refund is approved
5. 5. Processing: Refund processed to original payment method

Processing Timeline

Special Circumstances

Annual Subscription Refunds

• • Full 30-day money-back guarantee for new annual subscribers
• • After 30 days: Prorated refunds for complete unused months only
• • Partial months are not refundable
• • Annual subscription discounts are factored into refund calculations

Enterprise Account Refunds

• • Custom refund terms may apply based on your enterprise agreement
• • Contact your account manager or enterprise support for assistance
• • Standard refund policy serves as the baseline for enterprise accounts

Failed Payment Recovery

• • Grace period of 7 days for failed payments before service suspension
• • Account reactivation available for up to 30 days after suspension
• • No refunds for service interruptions due to failed payments
• • Update payment method to avoid service disruption

Data and Account Closure

After Cancellation

• • Data Retention: Your data is kept for 90 days after cancellation
• • Reactivation: Easy account reactivation within 90 days
• • Data Export: Download your data before or after cancellation
• • Permanent Deletion: Data permanently deleted after 90 days

Immediate Account Closure

If you need immediate account closure and data deletion:

• • Email [email protected] with your deletion request
• • Specify "Immediate Data Deletion" in the subject line
• • We'll process the request within 72 hours
• • This action is irreversible and waives the 90-day grace period

Dispute Resolution

If you disagree with a refund decision or have billing disputes:

Internal Appeal Process

1. 1. Contact our billing support team at [email protected]
2. 2. Provide detailed explanation and supporting documentation
3. 3. A billing manager will review your case within 5 business days
4. 4. You'll receive a final decision with detailed reasoning

External Dispute Options

• • Contact your payment provider (credit card company, PayPal, etc.)
• • File a complaint with consumer protection agencies
• • Seek mediation through applicable arbitration services
• • Legal action as outlined in our Terms of Service

Policy Updates

We may update this Refund and Cancellation Policy to reflect changes in our service, pricing, or legal requirements. Material changes will be communicated via email at least 30 days before taking effect. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Information