Cookie Policy

Information about cookies and tracking technologies we use

Last updated: February 26, 2026

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and improving our service performance.

This Cookie Policy explains what cookies we use, why we use them, and how you can control them. By using Jetson, you consent to our use of cookies as described in this policy.

Types of Cookies We Use

Essential Cookies
Required

Necessary for the website to function properly. Cannot be disabled.

Authentication Cookies

Keep you logged in and maintain your session security

session_token, auth_state
Security Cookies

Protect against cross-site request forgery and other security threats

csrf_token, security_flags
Preference Cookies

Remember your settings like theme, language, and dashboard preferences

user_prefs, theme_mode
Analytics Cookies
Optional

Help us understand how you use our service to improve performance and user experience.

Usage Analytics

Track feature usage, page views, and user interactions

_analytics, page_views
Performance Monitoring

Monitor site performance, load times, and error rates

perf_metrics, error_tracking
User Journey Tracking

Understand user flows to optimize the onboarding experience

user_journey, funnel_analytics
Functional Cookies
Optional

Enhance functionality and personalization but are not strictly necessary.

Integration Preferences

Remember your connected services and integration settings

integrations_prefs, connected_services
Dashboard Layout

Save your customized dashboard layout and widget preferences

dashboard_layout, widget_prefs
Notification Settings

Remember your notification preferences and alert settings

notification_prefs, alert_settings

Third-Party Cookies

Some cookies are set by third-party services we use to provide our platform functionality:

HelpScout Integration

  • • OAuth authentication cookies
  • • Session management
  • • API rate limiting

Stripe Payments

  • • Payment processing security
  • • Fraud prevention
  • • Billing session management

GitHub Integration

  • • OAuth authentication
  • • Repository access tokens
  • • Integration state

Support & Analytics

  • • Help widget functionality
  • • Error monitoring
  • • Performance analytics

Cookie Retention

Different cookies have different retention periods:

Session Cookies Deleted when you close your browser
Authentication Cookies 7 days (or until logout)
Preference Cookies 1 year
Analytics Cookies 2 years

Managing Your Cookies

Browser Settings

You can control cookies through your browser settings. Here's how to manage cookies in popular browsers:

Chrome

Settings → Privacy and security → Cookies and other site data

Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies

Account Settings

You can also manage cookie preferences in your Jetson account settings:

  • • Analytics: Opt out of usage analytics and performance monitoring
  • • Functional: Disable non-essential functional cookies
  • • Preferences: Reset saved preferences and dashboard settings

Note: Disabling essential cookies may impact the functionality of our service. Some features may not work properly without these cookies.

GDPR & Privacy Rights

Under GDPR and other privacy laws, you have rights regarding cookies and tracking:

  • • Consent: We obtain consent for non-essential cookies
  • • Access: Request information about cookies we use
  • • Objection: Object to the use of cookies for analytics or marketing
  • • Withdrawal: Withdraw consent for cookie use at any time
  • • Portability: Request your cookie-related data in portable format

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable laws. We will notify you of any material changes via email or through our service. The "Last Updated" date at the top indicates when this policy was last revised.

Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Privacy Questions

Email: [email protected]
Subject: Cookie Policy Inquiry

General Support

Email: [email protected]
Settings: Account Settings