Acceptable Use Policy

Business Operations

• • Analyze your organization's legitimate customer support conversations
• • Generate insights to improve customer service quality
• • Create reports and analytics for internal business purposes
• • Integrate with approved third-party business tools (HelpScout, GitHub)
• • Share insights within your organization for business improvement

Data Processing

• • Process customer support data you have legitimate rights to analyze
• • Use generated insights to identify patterns and trends
• • Export your data and analysis results for business use
• • Create automated workflows based on conversation classifications

Illegal Activities

• • Any use that violates local, state, national, or international law
• • Processing data obtained through illegal or unauthorized means
• • Violating privacy laws (GDPR, CCPA, HIPAA, etc.)
• • Infringing on intellectual property rights
• • Facilitating fraud, identity theft, or financial crimes

Data Misuse

• • Processing personal data of minors without proper consent
• • Analyzing conversations you don't have legal rights to process
• • Sharing customer data with unauthorized parties
• • Using our service to build competing products or services
• • Attempting to de-anonymize or re-identify individuals

Technical Abuse

• • Reverse engineering, decompiling, or disassembling our software
• • Attempting to gain unauthorized access to our systems
• • Introducing malware, viruses, or malicious code
• • Overloading our servers or disrupting service availability
• • Circumventing usage limits or security measures

Harmful Content

• • Processing hate speech, discriminatory, or offensive content
• • Analyzing conversations containing threats or harassment
• • Using our service to spread misinformation
• • Processing content that promotes violence or illegal activities
• • Analyzing conversations involving explicit or inappropriate material

Your Obligations

• • Ensure you have proper rights to process all data uploaded to our service
• • Comply with applicable privacy laws and regulations
• • Obtain necessary consents for data processing where required
• • Implement appropriate data security measures on your end
• • Promptly report any suspected data breaches or security incidents

Sensitive Data

Exercise special care when processing sensitive personal information:

• • Health information (HIPAA compliance required)
• • Financial data (PCI DSS compliance required)
• • Children's information (COPPA compliance required)
• • Biometric data or special category data under GDPR
• • Government or classified information

Violation Response

When we become aware of potential violations, we may:

• • Issue warnings and require corrective action
• • Temporarily suspend account access
• • Permanently terminate accounts for serious violations
• • Report illegal activities to appropriate authorities
• • Seek legal remedies for damages or losses

Investigation Process

• • We investigate reported violations promptly and fairly
• • You may provide explanations or evidence during investigations
• • We consider context and intent when determining appropriate responses
• • Appeal processes are available for disputed enforcement actions

Data Governance

• • Regularly review and audit your data processing activities
• • Implement data retention and deletion policies
• • Train team members on proper data handling procedures
• • Document your legal basis for data processing
• • Conduct privacy impact assessments for high-risk processing

Security Practices

• • Use strong, unique passwords and enable two-factor authentication
• • Regularly update and patch your systems and software
• • Limit access to sensitive data on a need-to-know basis
• • Monitor for unusual activity or unauthorized access attempts
• • Maintain current backups and test recovery procedures