Zendesk Integration
Your Zendesk tickets contain product insights waiting to be discovered. Jetson connects to your instance and surfaces bugs, features, and trends automatically—no manual tagging required.
"The login page times out after 30 seconds..."
Why Zendesk + Jetson
Zendesk tickets are full of product signals. Customers report bugs, request features, and describe problems in detail. But extracting those insights manually is time-consuming and error-prone.
Tags and views don't scale. Manual tagging is inconsistent across agents. Important patterns get lost when tickets close. Custom views only show you what you remembered to tag.
Jetson automates the analysis. Connect your Zendesk instance and Jetson reads every ticket, classifies issues automatically, and shows you what matters most—ranked by customer impact.
How It Works
Connect Zendesk
Authorize Jetson to read tickets from your Zendesk instance with secure OAuth.
Automatic Analysis
Jetson reads every ticket and classifies it as bug, feature request, or noise within minutes.
Surface Insights
See what customers want, ranked by impact. Create GitHub or Linear issues with one click.
What You Get
Automatic Classification
Every Zendesk ticket is automatically classified. No manual tagging required.
Real-Time Analysis
New tickets analyzed within minutes. See bugs and features as customers report them.
Customer Quotes
Every issue includes actual customer quotes from Zendesk tickets.
Impact Data
See how many customers reported each issue. Prioritize by actual impact, not guesswork.
Frequently Asked Questions
Start analyzing Zendesk tickets today
Connect your Zendesk instance and see what customers want in minutes.